The Support Economy
Shoshana Zuboff wrote an amazing book called The Support Economy (www.thesupporteconomy.com).
It contains principles and insights that could give LinkedIn users a secret edge in maximizing the value they get from LinkedIn or other sociotechnical networking service.
For example, she says transaction-based capitalism is on its way out, and that relationship-based capitalism is the next episode.
She doesn't mean relationship in the sense of "customer relationship management," but in the sense of every consumer becoming the center of a "federated support network" of companies that collaborate in order to provide "deep support" to that customer.
This book is definitely a must-read for anyone who is serious about networking in the new economy/society, and how to profit from the current transformation of capitalism into a more compassionate, humane and people-centered version.
It contains principles and insights that could give LinkedIn users a secret edge in maximizing the value they get from LinkedIn or other sociotechnical networking service.
For example, she says transaction-based capitalism is on its way out, and that relationship-based capitalism is the next episode.
She doesn't mean relationship in the sense of "customer relationship management," but in the sense of every consumer becoming the center of a "federated support network" of companies that collaborate in order to provide "deep support" to that customer.
This book is definitely a must-read for anyone who is serious about networking in the new economy/society, and how to profit from the current transformation of capitalism into a more compassionate, humane and people-centered version.
posted by Super Peter at 4:40 PM
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